Chad was very helpful and my cars tire was repaired. They even went above and beyond and put plug covers on my tires. I appreciate that extremely. Told everyone I work with at SIA how good my device was. Thank you
As always, everything was great. Will Cadwalder called to tell me I needed an air filter, cabin filter and rear windshield wiper to ask if I wanted that done along with my oil change and tire rotation. I said yes and it all got done in good time
I initially reached out to the dealership via email and received a response from Taylor, who confirmed the vehicle I was interested in was still available and on the lot. Taylor then put a "hold" on the car until I could take a test drive a few hours later. Once my wife and I arrived we met with Brian who had pulled the vehicle right up front and ensured it was washed and the interior was clean. Once we came to terms we met with Joe and finalized the purchase. Everyone was super friendly and happy to help ...
Always a great experience.
Update: Recent service experience has been much better. Spring 2020: My Bolt, with less than 1000 miles, went in for service on Wednesday morning first thing. I did not get it back until the following week. This is our only vehicle I had to call for updates, the Service Center did not call me until they wanted me to pick up the car.
I had a scheduled 75k mile service including oil change during which it was discovered my battery was at 27%. Chad communicated the technicians’ progress frequently and informed me of my options with frankness, helping me to make an informed decision, and he was very patient throughout my questioning. I very much appreciate the waiting room with free coffee and a countertop with stools to do paperwork while also charging my phone on the chargers they provide.
I always have good experience at DeFouw. I brought my Buick Enclave in to have the alternator checked and there was nothing wrong with it.
(Translated by Google) Excellent service, treatment and kindness (Original) Excelente servicio, trato y amabilidad
Had a good price on tires.
Very friendly, fast and professional from start to finish!
I've heard of Pam from a friend so I came in to pay her a visit on a new truck and she was so Polite and has got me in the area I want to be for the deal I would recommend her to all my friends and family on there next car or truck
I didn’t need to make a appointment to test drive a vehicle which was great! Joe came outside to help us. He was very helpful throughout the whole buying process. Definitely recommend going to Joe!!!
Service for my oil change was quick! I appreciated the courtesy plug ins for my iPhone. I was really concerned about waiting for my car and having my phone die but I was super excited that wasn’t going to be an issue! I didn’t have to wait long, i plugged my phone in, watched tv for a few minutes, used the bathroom and almost right after I got back to the waiting area, my car was done!
Top notch service. Had a recall on my 10 year old truck, and they treated me like I just bought a new one!
Pam Strain just sold my husband Justin another wonderful Silverado this weekend. This is the third he has purchased from Pam and the fourth in a row from Defouw. Pam has always done a great job getting the truck we want with great service. She is always on top of things making sure we get the deal done. Thanks Pam and DeFouw for their hard work and great services!
Great service, Very nice professional sales people. Highly recommend Pam She did an amazing job at helping me out with my truck.
Worked with Pam. She did an amazing job on getting me into a 2019 GMC Sierra. Would highly recommend going to defouw.
I fully expected to pay for the repair but it was brought to my attention from the service department that this vehicle was still under warranty so it didn't cost me for the repair.
I would recommend this dealer to anyone. They were so helpful and i would send any family member there
2 hours for an oil change and tire rotation is a little too long.
Pam was amazing to work with! She made things go so smoothly and treats you like she’s known you for years. I definitely recommend Pam for all of your car purchasing needs! 😊
After an awful experience with Rohrman Toyota we came to DeFouw. Brian was completely professional and no after hours text messages or phone calls pressuring us to buy! He made sure our car was clean ready to go. We will be back and recommend to others.
it was a great experience with Pam! I will definitely be back. if anyone goes to buy a car just ask for Pam she will get you hooked up!
Great service! Fast and easy! Left my car looking brand new! Thank you so much!!
Great people. Great business.
Matt was so nice to work with.. very personable, he made our first service of our new car a great experience 😀
I was in the "collision" area, not the car sales area. These seem to be two distinct and separate areas of the facility. I was impressed with the friendliness I experienced on a Monday. Both employees and clients were pleasant and cheerful. Even the Enterprise dude was happy to be there. What a great way to start a week!
Professional and friendly service. No complaints
Our experience with DeFouw was great. I found they had a CPO BMW X2 while searching the internet. I called about it and was connected to Ron Pierce in sales. I asked many questions about the car, and he was very responsive. Those he didn’t know he said he would find out and and get back to me and also do a phone video on specific questions I had. Based on the info provided we made an appt to make the 1-1/4 hour drive to see the car. It was as good or better then described. The purchase process ...
Easy transaction, laid back staff…way better experience than we had at the big dealer here in town.
Super fast and easy to make the deal happen. Very pleased with my new car.
I really appreciate getting my service done even though I didn't have an appointment.
Thank you Annette for helping me find my dream convertible.
Sheila is the best!
Pam Strain was a delight to work with. I’m pleased with the car, and her exceptional service. This is my second time buying a car with Pam. Very pleased!
Justin Hall made the process quuck and easy. He was a pleasure to work with
Excellent service. Collision Center's Jeff Snethen went above & beyond. My '19 Chevy Silverado had a leak in one of the rear windows. Jeff quickly got Chevy to conduct the repair under warranty. He even offered to have the interior of the vehicle to be detailed. Highly recommend Jeff and his team at DeFouw's Collision Center.
Huge thank you to the folks at Defouw for awesome service. I came in today with a problem that I thought would be a multiple day fix. They had the parts on hand and were able to squeeze me in and have my car fixed and back on the road in under an hour. Massive thanks to Jeff S. and Kyle R. For such quick work and the wonderful administrative staff that made today so much less stressful.
We just purchased a new Nissan Pathfinder from DeFouw Nissan. DeFouw just recently purchased this dealership. The entire experience went very well. Kenny, Keyton, and Mike were all a pleasure to work with. Kenny explained the technology in the car for us- some of which are new to us. We were introduced to the new head of the service department- who was very friendly. We
Great service! People are nice and responsible. I am a graduate student and it is my first time to get a car and Kenneth Campbell try his best to help us to explain. Everything goes smoothly with good quality!
Chris was wonderful! As well as Joe! I had a terrible experience at another local dealership prior to coming to Defouw. They both went above and beyond! Will recommend to anyone!
On time and good and clean service
Service was excellent. They were able to get me in the same day, fix the issue and get me back on the road. Very clean and professional.
Chris Harrington is and always will be the best!! We sat down and selected all the options for my 2021 SS Camaro. Everyone at Defouw was amazing dealing with our purchase. This was our 7th personal vehicle purchase at Defouw. In the last 10 years and as alway Chris made it a pleasurable experience, I thank you all
Will was so helpful and friendly in communicating the problems with my vehicle throughout the day. Shelia was amazing in helping me think about my future lease ~ I am so excited to work with her! Thank you!
As always, friendly, polite and knowledgeable.
Absolutely awesome service from start to finish ! I found the vehicle I was looking for by these guys. The negotiations and deal communication from start to finish was exceptional! Ron was the salesman and was on point with reminders and progress on the deal. I was coming from Wisconsin and had all questions answered prior to arrival. No extra gimmicks or sales pitches. Ron is a straight shooter and I appreciate that. Some discrepancies were found on the vehicle upon arrival and Ron absolutely crushed it and made it right. If I lived closer I would be dealing with these ...
Very quick! Service staff was very helpful and courteous... as usual.
Great customer service!!!! I went in for an oil change that was scheduled at 9:30am and got there a little early and they took my car without a problem and was in and out.
It was easy to setup an appointment, and the staff were friendly and easy to work with. All around a great experience
This is our 3rd vehicle purchased from defouw. Always great service. Most recent purchase worked with Ron Pierce and Joe Atkinson and they were both great to work with. Would highly recommend them both!
Great service with a solid job on my repair...we will be back.
Great service and very prompt!
Greeted by name Very pleasant interaction with all employees
Very courteous and professional people. I have a bad back and the work that needed to be done would take 2 or more ours to complete. They put 2 people on the job so I could get out in half the time. That's what I call service.
Very quick, treated very well
Great customer service.
Always knowledgeable and friendly. They treat me as a respected customer.
Routine oil change, easy to schedule a convenient appointment, easy drop off and pick up, appreciated the communication and attention to needed filter changes, and pleasant staff.
DeFouw was my primary service provider for 5 years on my 2016 Cruze. In the past I have had negative experiences with other dealership-associated service centers constantly pushing for unnecessary maintenance, over-charging, and using needlessly expensive and premium parts. Over 5 years DeFouw has been excellent with both routine and diagnostic maintenance, both covered and uncovered by warranty (even though I did not purchase my vehicle from them). I have never been pressured to add unnecessary maintenance, DeFouw uses OEM / reasonably priced parts, and routine maintenance is actually cheaper than local "discount" mechanics. Once I had squeaky brakes, but nothing was ...
Sheila Passmore was great to work with no pressure and worked hard to get me into the truck i wanted. Thank you sheila
Management took care of my girlfriend while her car was in the shop. Gave us loaner and even reimbursed us for our rental that we had for a week. Great dealership to work with!
Brian and Joe were great! I bought my last car from a vending machine. Never again. Thanks guys, see ya next time
Great experience buying a new truck! Very friendly and helpful. Would highly recommend DeFOUW Chevrolet. Would highly recommend Pam Strain. Excellent sales associate. Very friendly and knowledgeable.
I came in broke down while traveling through your area. Matt got me right in. Andrew worked hard to finish before he went home. It is rare to have trouble with a Duramax and I felt lucky to have met all of you. I wish you were closer to my area. You would have all my business. I can't thank you enough . Joe from Minnesota 2019 black dually
Pam Strain....IS THE BEST!!!! I cant thank her enough for all the time she spent with us!!! Really!! I never would have dreamed I would run across a car sales person that isn't pushy, a lot are. BUT she is more interested in what you want/need not what she wants to put you into. Her knowledge of the vehicle was very impressive, not to mention the patience she had with us while showing us how to use the Android Auto. Believe me, she had a LOT of patience. Lol!! I feel like we made a friend, and ...
Grant and Nick at DeFouw went above and beyond to accommodate me and my family while we waited for our new vehicle purchase to arrive. Because of supply chain demands, our vehicle was delayed for production and the group at DeFouw helped us with a vehicle for our Memorial Day vacation so we could enjoy a safe and relaxing trip. I would highly recommend them for anyone to purchase a vehicle.
I had issues with my car and called the DeFouw service department. They were booked solid with appointments, but since I live out of town, they agreed to scan it to see what the problem was. They did this as soon as I arrived and explained an issue and the need for further diagnostics. They then called me later in the day with more details and then again at 8:00 the next morning with more details. Due to the high mileage on my car and the high dollar repairs needed, I decided to not have the car repaired. I was immediately ...
We just purchased our new Chevy Trailblazer from Chad Oakley and Defouw's. It is the 9th vehicle that we have purchased through Chad Oakley, we obviously HIGHLY recommend him!! Everyone else at DeFouw's has been outstanding as well! They have gone out their way to make our experience a great one. DeFouw's should be everyone's first stop, ask for Chad, you won't be disappointed! We'll be going back in 39 months!😉
Justin was very helpful and professional. He knew his stuff about the vehicle and was patient and answered all of my questions. He was also responsive to my texts. Truly a great buying experience!
Arrived prior to appointment, got checked in and taken to waiting room. When service was completed they notified me and told me where my car was parked - paid my bill and left. All individuals were friendly and seemed very busy
The guys in the DeFouw Service department always take excellent care of me. They are prompt, professional, courteous and MOST of all honest. I am a single mom with NO automotive knowledge and I would honestly be at their mercy but Chad, Jeff, and the whole repair staff are good folks. Thanks DeFouw!
Brought my car in for dent and it was finished and looks great all in one day. Thank you for great job ....
Pam Strain has been our sales lady fo last 3 vehicles. She is wonderful person.. I trust her like a daughter. We will always be loyal to Pam & DeFouw. If you are looking for an experience with integrity. Go to DeFouw and see Pam thanks again Pam
Nick was great and so is everyone at Defouw Chevrolet, They made buying a new vehicle so easy and they listen to u and ur concerns and there is no pressure.
We were looking for some new company vehicles and decided to go environmental-friendly! Pam Strain helped us pick out some new Chevy Bolts. She was very kind, informative, and willing to answer any and all questions we had! We are very thankful for Pam and the crew at Defouw Chevrolet for helping make this an easy and wonderful experience!
Very helpful. No pressure. Good experience.
Service team was very nice and helpful.
Great buying experience. Never purchased a vehicle over the phone before. Brian Smith and all was very easy to work a deal with. Will refer my friends to Defouw when looking for a vehicle. Thanks Brian and all who made our visit and purchase experience very relaxing and enjoyable. Your friends, Marvin & Ramona Crawley.
Justin was great to work with, very knowledgeable, and I enjoyed working with him!
Pam went above and beyond to get me the car I had my eye on! Thank you Pam for all of your hard work. Mandy Brighton
We really appreciated Pam Strain's professional, informative and friendly approach in selling us a vehicle.
Chad Oakley helped me find the perfect vehicle. He was extremely helpful and made sure I was happy with every part of the process. I highly recommend him. He was extremely professional and knowledgeable. Chad made sure I was comfortable with the purchase and answered all my questions.
It was great
Great job! Thanks!
Everyone that I dealt with was very professional and polite. The service was done quickly and explained in detail.
Shout out to Justin Hall! He was very knowledgeable on all the bells and whistles that came with the new truck. Great sales person!
Pam strain will go above and beyond to meet your needs!!!
Pam Strain is a fantastic sales associate to work with. She does her best to make sure she helps you find the vehicle you want. She goes over and above to give great customer service. I would highly recommend working with Pam for your next vehicle purchase.
I recently bought a 2020 colorado. Pam was so easy to eork with. There was a minor repair needed and she made sure it was taken care of...thank u pam
My representative (Pam Strain)was super. She walked and talked me through the new and existing features. She was all in all a great representative. Wish their were more representatives like her. She is very caring and understanding of how hard it is somtimes for people to understand the new technology. She was one super person
Thank you Pam Strain for making my daughters first car purchase so easy and smooth. She couldn’t be happier. You’re the best!
Always friendly, knowledgeable, clean from showroom,services area and customer waiting area. Noel Evan's was most helpful knowledgeable and good follow up after the sale.
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